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Frequently asked questions
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What is the delivery time of the BIGS.®?
Our standard delivery time is 5 working days. If you need your order quickly, we offer a 24hr Express Delivery.
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How much are the shipping costs?
Our shipping costs are €5.95 per order.
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Which material are BIGS.® made from?
The BIGS.® are made of a lightweight yet super strong foam board. The frame is made of a sustainable type of wood and afterwards sprayed with a beautiful smooth satin gloss lacquer.
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How deep are the BIGS.® frames?
The frames of the BIGS.® are 1.7 cm deep.
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How do I put the BIGS.® on my wall?
Every BIGS.® comes with four FREE 3M mounting strips. Simply follow the included instructions to easily attach your BIGS.® to your wall. Thanks to the Velcro-like function of the 3M tape, you can remove and reattach your BIGS.® whenever you like. This allows you to adjust your BIGS.® by a few millimetres if needed. If you wish to remove the tape, in many cases it can be done without causing any damage.
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Are the BIGS.® suitable for outdoor use?
No, we do not recommend it for this product.
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How do I clean my BIGS.®?
You can easily remove the BIGS.® from your wall thanks to the velcro mounting system. You wipe them with a soft and slightly damp cloth.
Hey! I'm Tom the company cat
Welcome to my kingdom, Custtom. I don't do any work of course. I actually lie around all day, doing nothing but being beautiful. I leave the real work to my servants.
I think you and I could be friends. After all, as a customer, you are just as royal as I am! Shall we exchange e-mail addresses so that my royal household can send you an occasional newsletter?
My newsletters are full of wonderful offers, great tips, the latest developments and even a FREE product every now and then. I'll also keep you informed on my adventures and royal life as a company cat!